Get in Touch With Us
Got a question about online pokies, bonuses or how we rank Australian-facing casino sites? This page explains how to get in touch and what kind of enquiries we handle.
How to Reach the Team
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. A quick note on what your enquiry is about helps us get it to the right person faster.
What We Can Help With
We cover a fair bit of ground when it comes to Australian online casinos, so here are the topics readers most often write in about:
- Pokies and game questions — asking about RTP, volatility, software providers or how a particular slot behaves compared to others on our lists.
- Bonus terms — clarifying wagering requirements, expiry dates, maximum cashout limits or how a welcome offer like those from contact us for more on VegasNow, Wincrown or Casea actually works.
- Payments and withdrawals — questions about AUD deposits, PayID availability, minimum and maximum limits, fees or typical processing times.
- Corrections — spotted an outdated licence number, an offer that has changed, or a figure that no longer matches what a casino promotes? Tell us and we will look into it.
- Site suggestions — ideas for casinos, payment methods or topics you would like to see covered, including areas such as our guide to non-GamStop casinos.
- Responsible gambling support — if you or someone close to you needs guidance on spending limits, self-exclusion or where to find help, mention it in your message and we will point you toward the right Australian support services.
What Happens Once You Send a Message
Every email is read by a member of our editorial team rather than answered by an automated system. Our target is to respond within two working days, though it can take a little longer during busier periods. If your question relates to a specific operator's licensing, payments or bonus terms, we will check our current research before replying so the answer reflects the most recent information we hold.
Before You Write In
A few quick checks can save you time:
- If your question is about a specific offer, note the casino name and, where possible, the exact term you are asking about — a wagering requirement, a deposit limit, or a withdrawal fee.
- Remember that the online casinos we review are offshore operators; if you are asking about a licence or a payment issue on your own account, the fastest resolution is usually to contact that casino's support team directly, since we are unable to access individual player accounts.
- Anyone contacting us about gambling activity should be aged 18 or over, in line with the minimum age for online gambling in Australia.
Our Commitment to Accuracy
We rely on reader feedback to keep our reviews of online pokies, payment methods and casino offers current. If something we have published no longer matches what an operator offers, or if a detail affected your experience, we would genuinely like to know. Thank you for taking the time to reach out — we look forward to hearing from you.